Tax FAQs

Where should I mail my payment? 

Payment may be mailed to Keystone Collections Group at the address listed below: 
 
Keystone Collections Group 
PO Box 505 
Irwin, PA 15642-0505 

Can I pay my tax bill in person? 

Payment may be made in person at any of the following three locations:

Keystone Collections Group
3700 Old Philadelphia Pike, Suite A
Bethlehem, PA 18015

- or -

Keystone Collections Group
400 S. 8th Street
Lebanon, PA 17042

- or -

The Lockbox in the Chester County Intermediate Unit (CCIU) Lobby
455 Boot Road
Downingtown, PA 19335

What should I do if my mortgage company escrows and pays my taxes? 

If your mortgage company pays your real estate taxes, you should forward a copy of your tax bill to your mortgage company as soon as it is received. 

Is it possible to make installment payments? 

Yes. This is not to be confused with making unauthorized partial payments. The only acceptable payments will be printed on your tax bill. If you choose to pay in installments, please use the payment coupons that you received with your tax bill. Please note that a taxpayer who is delinquent more than 10 days on 3 or more installment payments shall be ineligible for the installment payment options in the following school year. 

Is it possible to pay my tax bill by credit card? 

Yes. Instructions for available credit/debit payment options are printed on your tax bill. Online payments may be made at https://pay.keystonecollects.com/Payment/ 

Should I pay my taxes if my house is being sold? 

Title companies generally pro-rate the taxes between buyer and seller at the time of settlement. If the taxes are already paid, the buyer will reimburse you for the number of days left in the tax year. If the taxes are not paid, they are collected at settlement. If at the time of settlement, you already paid in discount, it will benefit you and the buyer. 

How is the dollar amount of my tax bill calculated? 

The Chester County Board of Assessment places an assessment value on your property. The school district sets a millage rate (an amount of tax paid on every $1000 of assessment) according to budget needs. Your tax bill is a calculation of the assessment and the millage rate. 

What happens if I don't receive my tax bill? 

Tax bills are mailed out by July 1st each year to the name and address that the Chester County Assessment Office has on record at the time the bills are printed. If you have not received your tax bill by July 15th, please contact Keystone and request a duplicate tax bill. The customer service department may be reached at 888-519-3898. 

If I don't receive my tax bill, can I pay the discounted amount after the deadline? 

No. It is the responsibility of the property owner to request a tax bill if one is not received. All tax bills are mailed to the owner and address on record at the Chester County Assessment Office. If you do not receive your tax bill by the fifteenth of July, call Keystone’s customer service department at 888-519-3898. 

What can I do if my mortgage company tells me that my taxes are paid, but you have no record? 

Check with your mortgage company to ensure they paid taxes on the correct parcel. Ask them if the check has been cashed. If the company continues to believe the bill was paid, ask them to contact Keystone’s customer service department at 888-519-3898.  

How can I obtain a tax receipt? 

You may obtain a tax receipt at https://pay.keystonecollects.com/Payment/ by entering your invoice number and providing a valid email address. 

How can I obtain a tax certification? 

 To obtain a tax certification, please send a written request to Keystone at the address listed below. Certifications are $25 for email or fax copies. Checks should be made payable to Keystone Collection Group. 
 
Keystone Collections Group 
Tax Certification Group 
PO Box 514 
Irwin, PA 15642 

Is there property tax relief available? 

The Pennsylvania Legislature enacted a law that expanded the Property Tax/Rent Rebate (PTRR) program to give more Pennsylvanians a rebate and increase the amount of the rebates. The rebate program benefits eligible Pennsylvanians age 65 and older; widows and widowers age 50 and older; and people with disabilities age 18 and older. The income limit is $35,000 a year for homeowners and $15,000 annually for renters, and half of Social Security income is excluded. The maximum standard rebate is $650, but supplemental rebates for qualifying homeowners can boost rebates to $975.   
Additional information on the PTRR program, including forms, can be found online, or by contacting the Department of Revenue at (888) 222-9190.