Frequently Asked Questions:
1. Where should I mail my payment?
Payment can be mailed to Keystone Collections Group at the address listed below:
Keystone Collections Group
PO Box 505
Irwin, PA 15642-0505
2. How can I pay my tax bill in person?
OFFICE TEMPORARILY NOT OPEN TO THE PUBLIC—COVID 19 SAFETY COMPLIANCE
In response to the COVID-19 pandemic, Keystone is following the CDC and Pennsylvania Health Department Guidelines on social distancing to limit the spread and exposure of coronavirus. As such, Keystone’s office located at 780 Miles Road must be temporarily closed to the public during this unprecedented time. You may check for updates on office openings via the website.
All other avenues of normal taxpayer communication remain open, including online, via telephone, and by mail. If you have questions or need local tax assistance, please feel free to contact Keystone via email through the Contact Us page.
Para recibir asistencia en español, por favor llame 1-724-978-2866 www.KeystoneCollects.com
3. What happens if I don't receive my tax bill?
Tax bills are mailed out by July 1st each year to the name and address that the Chester County Assessment Office has on record at the time the bills are printed. If you have not received your tax bill by July 15th, please contact Keystone and request a duplicate tax bill. The customer service department can be reached at 888-519-3898.
4. What if my mortgage company escrows and pays my taxes?
If your mortgage company pays your real estate taxes, you should forward a copy of your tax bill to your mortgage company as soon as it is received.
5. Is it possible to make installment payments?
Yes. This is not to be confused with making unauthorized partial payments. The only acceptable payments will be printed on your tax bill. If you choose to pay in installments, please use the payment coupons that you received with your tax bill. Please note that a taxpayer who is delinquent more than 10 days on 3 or more installment payments shall be ineligible for the installment payment options in the following school year.
6. Is it possible to pay my bill by credit card?
Yes. Instructions for available credit/debit payment options are printed on your tax bill. Online payments may be made at https://pay.keystonecollects.com/Payment/
7. What is an interim bill?
When improvements are made to your property, the Chester County Board of Assessment may increase the assessed value of your home. They will notify the School District of the additional assessment and the effective date of the change. The District will forward this notice to Keystone Collections Group and a bill for that additional assessment will be issued. An interim bill is in addition to your annual bill.
8. If I don't receive my tax bill, can I pay the discounted amount after the deadline?
No, it is the responsibility of the property owner to request a tax bill if one is not received. All tax bills are mailed to the owner and address that the Chester County Assessment Office has on record at the time the bills are printed. If you do not receive your tax bill by the fifteenth of July, call Keystone’s customer service department at 888-519-3898.
9. What can I do if my mortgage company tells me that my taxes are paid, but you have no record?
Check with your mortgage company to be sure that they paid taxes on the correct parcel. Ask them if the check has been cashed. If the company continues to believe the bill was paid, ask them to contact Keystone’s customer service department at 888-519-3898.
10. Is there property tax relief available?
The Pennsylvania legislature enacted a law that expanded the Property Tax/Rent Rebate (PTRR) program to give more Pennsylvanians a rebate and increase the amount of the rebates. The rebate program benefits eligible Pennsylvanians age 65 and older; widows and widowers age 50 and older; and people with disabilities age 18 and older. The income limit is $35,000 a year for homeowners and $15,000 annually for renters, and half of Social Security income is excluded. The maximum standard rebate is $650, but supplemental rebates for qualifying homeowners can boost rebates to $975. The Property Tax/Rent Rebate Program is one of five programs supported by the Pennsylvania Lottery. Since the program’s 1971 inception, older adults and adults with disabilities have received $4.8 billion in property tax and rent rebates. The rebate program also receives funding from slots gaming.
Additional information on the PTRR program, including forms, can be found on the link below or by contacting the Department of Revenue at (888) 222-9190: http://www.revenue.pa.gov/generaltaxinformation/propertytaxrentrebateprogram
11. Should I pay my taxes if my house is being sold?
Title companies generally pro-rate the taxes between buyer and seller at the time of settlement. If the taxes are already paid, the buyer will reimburse you for the number of days left in the tax year. If the taxes are not paid, they are collected at settlement. If at the time of settlement, you already paid in discount, it will benefit you and the buyer.
12. How is the dollar amount of my tax bill calculated?
The Chester County Board of Assessment places an assessment value on your property. The school district sets a millage rate (an amount of tax paid on every $1000 assessment) according to budget needs. Your tax bill is a calculation of the assessment and the millage rate.
13. How can I obtain a tax certification?
To obtain a tax certification please send a written request to Keystone at the address listed below. Certifications are $25 for email or fax copies. Checks are to be made payable to Keystone Collection Group.
Keystone Collections Group
Tax Certification Group
PO Box 514
Irwin, PA 15642
14. How can I obtain a tax receipt?
You can obtain a tax receipt at https://pay.keystonecollects.com/Payment/ by entering your invoice number and providing a valid email address.